1. Returns and Exchanges

1. • Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.
   • Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.
   • Return Pickup Attempts:
     • Return pickups will be attempted within 24–48 hours from the date of request.
     • A maximum of three pickup attempts will be made.
   • Service Availability: Reverse pickup is subject to service availability in your area.

2. Refund Process

   • For COD Orders:
     • Refunds will be processed to your CLOTHEIST Wallet within 1-2 working days after the return pickup is completed.
     • Wallet balance can be tracked via the CLOTHEIST website/app.
   • For Prepaid Orders:
     • Refunds will be credited to your original payment method within 1-2 working days after the return pickup is completed.
   • Note:
     • COD payments will be refunded to the wallet for future purchases.
     • Reward points, store credits, and shipping charges (if any) are non-refundable.

3. Conditions for Returns

   • Items must be in their original condition with intact tags.
   • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

4. Non-Returnable Items / Exclusions
   To maintain hygiene standards, returns are not accepted for the following product categories:

   • Accessories
   • Sunglasses
   • Perfumes
   • Masks
   • Innerwear (boxers, briefs, trunks)
     Note: CLOTHEIST reserves the right to update the product categories excluded from this policy without prior notice.

5. Refunds for Free Product Deals
   Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.

6. Self-Shipping for Returns
   If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

   Shipping Instructions:

   • Pack the items securely to prevent loss or damage during transit.
   • Include your Order ID and registered mobile number on the package.
   • Ensure all items are in unused condition with tags and packaging intact.

   Reimbursement:

   • For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
   • For COD orders, the refund will be credited to your CLOTHEIST Wallet.

   Note: Avoid using The Professional Couriers as we do not accept shipments from them. We recommend Speed Post for reliable service.

7. Terms and Conditions

   • The customer is responsible for providing accurate bank account details for refunds. CLOTHEIST is not liable for errors in the provided details.
   • If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. Reporting Damages
   If the product does not meet standards at delivery, notify us within 1 day via:

   • Instagram DM: @clotheist.in
   • WhatsApp: +91 9211383131

   Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 7 working days from confirmation.

For further assistance, feel free to contact us on Instagram or WhatsApp — we’re happy to help!